Terms and conditions

Booking & Payment

To confirm the booking we require 30% non refundable deposit via credit card details or Cheque. 6 weeks prior to arrival the remaining payment is due. Credit card details will be retained to act a security on property in the event of damage or excessive cleaning charges are to be made.
If for any reason beyond our control we are unable to provide the property booked we will refund all monies you have paid in full and the hirer shall have no further claim against us.
At this stage directions and key collection times will be arranged. If you are not able to collect the keys at the specified time alternative arrangement can be made. Please note that collection times must be between 3pm and 6pm on day of arrival. Please note staff are not available after 7pm on Saturday.
All our properties are within residential areas. Therefore we are unable to accept bookings on behalf of persons who are part of stag or hen parties.
All properties are let out for a specific number of guests. We reserve the right to immediately terminate the booking if more that the specified number is found to be staying.
Camp beds, cots and high chairs must be arranged at time of booking.
Any special requirements requests must be made prior to arrival
Short lets. We divide the calendar week by 7 then multiply by the required number of days plus one, to work out the charge for your stay.

Cancellations must be made in writing
All deposits are non refundable
Cancellation after full payment is at our discretion. We will always try to re-let but reserve the right to accept a reduced rate. If we are successful, we will refund the letting fee less a £25.00 per week administration fee and less any shortfall if a reduced rate is accepted.
We strongly recommend you take out insurance against cancellation of your holiday.

Every effort is made to repair any breakdown of equipment within the properties. We cannot guarantee that all repairs will be completed within the duration of your holiday, and no refund will be payable. We reserve the right to enter the flat at any reasonable time to inspect and/or repair the property.
Any damage caused by the hirer will be charged.

The property will be cleaned prior to arrival and fortnightly for bookings for more than 2weeks. Fresh linen will be provided weekly. Holiday tenants are responsible for general cleanliness throughout their stay and must leave the property in a reasonably clean and tidy condition at the end of the stay. If extra cleaning is required above the normal commercial clean the hirer will be charged.

All bed linen and towels are provided. They must be left undamaged and unstained. A charge will be made if replacements are required.

Bin liners are provided in each property. All waste must be placed within these bags. When full these must be placed in the designated wheelie bin provided. All rubbish must be removed at end of stay.
The nearest recycling facility is in Tesco car park. Holiday tenants are encouraged to make full use of these.

The hirer of the property is responsible for the pre-payment of packaging and carriage costs of any belongs let behind.

We accept no liability for any accident, loss, damage, injury, expense or inconvenience to person or property which the hirer or his/her party my suffer arising out of or in connection with the holiday or resulting from any other cause whatsoever.